Yee-owch. On the other hand, My son has Hughes Net and apparently, the speeds are even worse and cost is actually more. The cost is outrageous and they practically ignore you if you attempt to disconnect they also charge a full month even if you disconnect 10 days into the billing cycle. When we called again, the customer service rep said our previous request had “failed.” We went through the entire disconnect process again, plus went through another process to get our monthly fee refunded. They told me that they needed the modem, cables and the little box up on the dish that they put up so I would have an equipment charge. Wait,…… what?…. and don’t use? I am so sick of calling these Jacks! Data effective 10/26/20. This info came off Viasat’s site. Viasat has been pulling the same scam since they were WildBlue. My current download speed with a throttled connection is 0.1Mbps, according to speedtest.att.com/speedtest. Even so, your Viasat download speeds are probably zippier than dial-up. I don’t stream movies or play games. I could not agree more. Turns out something was wrong with my dish. I called two months ago and the person on the other end apologized, said that they would disconnect and I thought I was done. 89 % of the time speeds are below 5 mbps. (4) Finally! This company is terrible, we were on unlimited plan after cancelling the unlimited plan for some reason we were going to go over data usage this month I tried to go back to the unlimited plan and was told because upper management made a decision we are not able to go back , after 2 phone calls WITH a wait time of 13 minutes someone picking up the line and then hanging up I called right back and waited 20 minutes before another operator picked up the call after originally being told both times the wait time was less than 2 minutes, and still no satisfaction that plan was no longer available , this is terrible customer service, I told the supervisor that I was able to speak with by the name of Sam after a total time if 35 minutes on the phone 2nd call to be assured I would be looking for other companies that offer internet services in our area she was not bothered in the least of losing a goid customer, if anyone from “EXEDE” NOW I’M ASSUMING IS NOW “VIASTAT” wishes to contact me my e-mail is “Jackfoley3rd@gmail.com ” but I’m assuming with the previous dealings I will not receive any help or feedback. What is unacceptable is the reps that give the wrong information and have me sitting home waiting for a technician (missing work) that never comes… Because this is the 3rd time, I made sure I had the date and time correct and I requested an email or some type of confirmation and was told he couldn’t give me that, but my appointment was schedule. Commercial is a joke. We live in a rural area and options for internet are minimal. There are so many talks of lawsuits on here. Speed its slower than the offer, internet drops and does not work. Many use identical wording – “worst internet service ever”. One Viasat customer noted they were charged for both WildBlue and Exede service back in the day. The Unlimited Silver 25 is a good pick for anyone who wants a hefty internet plan without giving away your left kidney. If you want to save your data, you can do things to use less data, like stream in standard definition (SD) or use Viasat’s own web browser. I have 12F plan which is a freedom plan where I purchase 12 gigs of data per month and when I go over my speed now is reduced but not totally made unusable. What get me here is that everyone uses the same words in all these reviews “worst service ever” “get nothing if this is only options”…. If your Viasat internet is sputtering along too, there are a few things you can try to speed things up before you ring up customer service. Begin 60 years old getting on my roof is not wise, I have to dispose of their trash and repair the holes in my roof. They tell you one thing and do another. This service is not for everyone. Those depending on the satellite are not going to win cost wise and that’s all there is to it. I felt I had to go with Exede because of what I could afford. Use the information to make any desired customizations under the topic Firewall. All fixed. lol. Also, since I called a month ahead and told them I was canceling they went ahead and turned off the internet completely a month early, did I mention that I am still paying for that last month so I don’t have early cancelation charges on my final bill. The only reason i signed up with this company was because they were the only internet company who offered internet in my area. By far the worst company I have ever dealt with. Reliability for above 5 mbps download speeds is 11 %. (2) I receive a call about installation, and was quoted a price that included extra for equipment. They charge way too much money anyway but they took me for $88.00. I went through the whole explanation of what my question was, Why and for what do I owe ViaSat $38.99 for? We are actually getting a lawyer. Hey, thanks for your question. Thanks for sharing your experience. I spent $320 to buy out of my two year contract. If cable and fiber internet sounds like a distant dream, Viasat satellite internet might be your best bet to live in the country and still get your streaming fix. I have had the service less that a week and they will not cancel it because it does not work!!!!!! They’re are nothing but liars. Shouldn’t have to because they are certainly not fulfilling there side of contract!!! Most afternoons when I get home from work, I am unable to use the internet, quite often it goes down all together. Once I reached my limit, my download speed went to 0.08Mbps. I am going through something similar. I asked them to send a technician because I could NOT get it to work. Raining – subcontractor calls to cancel. That is understandable. They have scheduled techs to come out and repair the issue. They refused to give me my extra money back and no am having issues with my bank regarding fraud so I can cancel the charges. We are both getting an average 3.3 to 5.6. Long story short, I have been charged $1035.00 FOR SERVICE I NEVER USED. What do I owe $38.99 for. This better service only started happening a couple of months ago. I was called by the installer to see if he could set it up on 2/3/18 because they had a backlog of orders. This is the best configuration for making changes. The plans do not give you enough data to do anything and the unlimited plans in my area are not even close to affordable! If I purchase this service, it will only be for the ABSOLUTELY BEST OPTION AVAILABLE. sources, such as ping requests, Filter Multicast $210 + equipment. The short: use Exede Internet at your own risk and BE CAREFUL. after you broke your side of that same contract? In 2012 Viasat launched satellite internet service under the name Exede. Don’t waste your time or money!!!! Viasat automatically adjusts video resolution to reduce the amount of data you use. We gave it a good solid effort too. But we still have to ding Viasat for this one—we don’t like when companies lure you in with lower prices and then raise it after just a few months. I just clicked to see if it was vailable in my area. Then you have to send the equipment back, which meant climbing on my steep roof to get the end piece of the satellite. Today I am at 13 download and 6 upload. When ordering through 800#’s it may be just someone sitting in a call center just trying to sell something and has nothing vested once the call is ended and the next call rings through. This is by far the worst internet I have ever had. Good news, she had an answer, My promo was up I now had to pay $118.99 only when I logged in to pay my bill it DID NOT say I owed $118 it said I owed $80. Try going to VIASAT.COM and putting in your zip code…. All hooked up – and I think we are moving forward. router’s local IP address, Subnet Mask – The Satellite TV? Yes it does the worst customer service I had ever seen!!! It’s a joke. We’d like to know more. And no “pops” I’ve don’t work for exede nor have any affiliation with them either. The only you could say was oh well. We’re currently improving our user/customer feedback and ratings interface. We just became customers a week ago and this is the worst internet service ever. But i do believe they have great service…. I tried to just deal with it sometimes you can search for things but that’s about the limit when you call and ask why I was lied to all they can say is well I am not sure but your speeds are right that doesn’t answer anything! Why we picked it: The Unlimited Silver 25 comes in under $100 a month, which beats out HughesNet’s price for the same speeds and less data. I have made them acutely aware that the very day my contract expires, they better have a tech be there to recover their equipment. Not the only one who likes them. No problem. Their version of unlimited data is offering 1 MBPS speed, and then offering almost unusable internet speed. I agree with the customers that are unhappy with Excede. (9) Saturday morning – nothing. The more devices and people using your internet, the more data and faster speeds you’ll need. Do not expect advertised speeds. I have the top tier, no HD streaming, you liar, won’t stream sling, espn games buffer so constantly it’s embarrassing to have guests. Like I said, I’m not happy, but content. I want to know how Viasat is, I understand Sat sucks, but as I live in the country, I don’t have a choice. Thankfully, we have our UPS tracking number, so we may have a leg to stand on, but I would not be surprised if Exede finds a way to charge us $300 for not returning their equipment in a timely fashion. Just face it! I was promised 1 year at the $100 price, and based on online reviews I dumped phone and internet for the unlimited package. Nothing more. I’m beyond frustrated with this company, their lack of professionalism and their lack of consistent service. Sorry this isn’t a review, but this is the only place a could find where I could discuss about this without it being partially off topic. DO NOT GET EXEDE!!!! I pay more than $150 month for a high data plan that is so poorly delivered. 300 GB of data goes well over the throttle caps of both satellite providers. Find the Admin … Continued Currently our household is undergoing a financial overhaul due to a minor tragedy and we are looking to pair down some of our expenses, … issue #2 and current pricing plans have me leaning away from Exede. I was told once again I have to pay $99 to have them come out and inspect THEIR equipment or I can pay $5.99 a month, again I am paying for them to fix THEIR equipment. I had trouble a couple months ago. These clowns ruin the siding on my house putting up the satellite. I am going to inform the BBB, and the attorney general about their criminal behavior. There is CentryLink available, but they were advertising lower data rates at higher prices. Have you switched to another satellite internet provider already? Their excuse was that they had to drive from Phoenix and weren’t even remotely apologetic. I do hope that you will post this for others to see so that they really can make an educated decision, because I did not have any reviews that would warn me of these issus. Purchasing the modem/router outright costs $299.99 for Viasat or $350.00 for HughesNet. The most recent issue was with paying a late payment online. viasat/exede came with our direct tv and they never told us about a contract or that it was seperate from our direct tv service. Don’t know about you but I thought passwords were private. AWFUL. Yup, Viasat, Exede, and WildBlue are all the same satellite internet company. Stuck between a rock and a hard place This service is the worse I have ever purchased. Then speed became an issue upload speeds of 0.25 MBPS (fastest) down to 0.08 MBPS upload was actually faster 1.20 MBPS (fastest) to 0.32 MBPS. My speed from a test I just ran was 5.13 download and 1.06 upload with 614 ping. They never tell the truth like when they tell you that you will get 100gb of data and then give you 60gb They say that your speed will never drop below 5mb after hitting your cap, but I’m lucky to get above 200kb. They are rude. So I switched to Exede satellite internet. network. Depending on which plan you have, you’ll get 45 to 300 GB of data that lets you connect to the internet at the download speed your plan advertises. Costs $9.99 a month plus your monthly equipment fee and any other Viasat services. I subscribed and bought the dish mostly to upload moderate size photos (3-5 mb) to my photo sharing group. Tried to sell us the higher data package, stated that was the problem. Hell I can’t use the internet if someone else is watching Netflix. There service is terrible. I was one of the first to get the internet, years ago. We break down speed, price and the pros and cons of every type of internet service -- from dial-up to fiber to 5G. CUSTOMER SERVICE was a joke, every time, (didn’t keep count but at lease 20 times) we called they tried to sell us more an increased data package. I complained on their Facebook page and requested a call back from corporate so I could discuss us amicably parting ways and they simply responded that they would provide me a month of free service. It must be received by Exede within one month from the day you request to be disconnected. They send me a letter telling me, “we hate to see you go; what can we do gain your service back” so I figured I would give them one last shot. I can NOT get a tech to come to my house and check out why I lose service at least 2X’s a day. I pay the extra $5.95/month so that I am not charged for service calls. Exede is the absolute worst option out there is on the market. DON’T THINK WE ARE GOING WITH VIA SAT AT OUR HOME. 1. Wait around 10 seconds and reconnect power before turning them back on (modem first, router second, if you have separate units). Why don’t they offer a 30-day grace period to cancel if the customer is unsatisfied with the service. You are prompted to enter a zip code. First, cable internet operates on the same technology as cable TV – so when it comes to equipment, it’s as simple as adding a router. which i did return. A hard rain will knock my service out until it ceases. Currently, the Liberty plan satellite beams are almost all full—only two beams are opening and accepting new customers. Of course the tech is a third party contractor. I live “out where God lost his shoes” and know about how limiting the options can be but I also know that satellite is not the only option. Sorry man….. not believing you……. Now I can’t complain about the internet itself, it is slow at times, but I live out in the woods so I expect that. Hey Don, thanks for the feedback, just curious, have you considered either switching providers or have tried escalating your technical issues to a supervisor/manager letting them know your situation? I have been lied to, run down rabbit holes, denied tier three assistance, and out right treated like It’s all my fault and I’m an idiot, Now I have to figure out what to do with the 100 shares of stock I hold for a company who regards their customers as a waste of their time and refuses to be honest and make reparations for poor performance to their loyal customers. if you are given a choice between this and no internet at all, go to a Starbucks, at least your arent charged for the same god awful internet. This company is absolute garbage, I only had the service for 2 months, the install was a joke, left mud, Concrete, zip ties, and pieces of wire in my grass and didn’t even bury the wire that went into my house. Don’t sign up for this service. You seem to be the ONLY ONE singing the praises Exede/Viasat, everyone else is very negative towards them. I logged into my ViaSat account my bill due was $80.80 and I paid it, then on April 9,2020, I receive this email from ViaSat, a gentle reminder, so it said that I had an outstanding balance. Second tech refused to touch the dish, he tightened up a cable connection at the dish. I am pleased really. The month I had issues connecting it was my own router that was the issue. And I haven’t seen speeds get even close to that. We think it’s misleading. I am a disable vet. The other issue I have is that I use a Google Wifi router which allows me to measure data usage and my data measure was at 20g when Exede was telling me I was at 40g. So that lands Viasat smack-dab in the middle. go with another company. I do have the liberty 10 plan that gives me data after I use my monthly data amount up. I have wasted much time waiting for this particular subcontractor. On the Exede forums there is a class of customers known as “Champion”. he replaced an electrical part on the dish and the modem in the house. So keep using those AOL CDs as DIY art installations. I am sick of calling and being put on hold, Never have I been able to talk with anyone without a heavy accent so I can better understand and get my questions answered. Fifth tech was supposed to be here today 11/11/16 between 10 and 2. Do not expect anything from customer service reps (even the nice ones). I pay 116.00 total for 150gb allowance and I rarely get close to that usage even when I watch a lot of Netflix or the other services I subscribe to. In fact, all of Viasat’s plans cap out at a slow 3 Mbps upload speed. If you want to watch a few movies this weekend, RedBox is a good economical choice (the lines at many RedBox locations are quite long on Friday and Saturday nights). So frustrated. the FCC told me 3 days and I have been trying to cancel for 3 days and here it is at 6 days and they still haven’t canceled but charged a card they dont have on file and that I myself never gave them. The customer rep would not send a tech, or provide a work order, would not let let us speak with a supervisor. – Specifies the starting IP address for the range of available IP addresses, Maximum Number of So, you are complaining that they did exactly what they said they would do in the contract……. She’s still waiting for the next Dragon Age game . HORRIBLE service!!!! We were on the lowest (20G/mo) plan, and I’m certainly not entirely blaming Exede for us burning through data, but the phantom data usage raised a red flag. I’m having the same issues. Have been without internet for seven days. He sat there for no exaggeration 3 hours letting it load BC the internet is that slow !, it was literally by day 3 we were calling and wanting to cancel our ‘contract’ and they absolutely refused to allow us to cancel with out a $300 fee, even though had done breach of contract to many situations , one situation being , my fiance and I NEVER gave direct tv the okay to give ANY third party company (if that’s what you wanna call them) our bank account information, they told us it would be 20$ a month after the direct TV discount we were given and then after the $10 discount from exceed , well our bank account was charged THREE days of having the internet and I’m just like where in the hell do they do that at ?! It was good until my 21 yr old moved back in with me, but she plays games on her ps4, and if I am on anything sometimes I can be on even 1 thing and she lags, and hollers at me to get off, but I digress. The only thing I signed was the installation paper from the local installer. they promise that you can watch on demand and do all of this stuff AND truth is if there is more than 1 device connected it is horrible and when there’s only 1 device connected you still can’t watch anything that requires internet period nothing! Got viasat on the 28th of Feb. 2018. We had better luck with dial up. The helpdesk is useless trying to argue this point. Or maybe you need to jam out to Taylor Swift’s latest album before work. We called and after a 1 hour conversation, we cancelled the service. This is not a guarantee. Tbh when someone askes me if this internet is good and if i recommend it. No, I do not work for them. More than likely, your satellite internet is chugging along slower than usual if you’ve gone over your data cap for the month. People are losing a lot of money and there sanity on these money grabbers…. We also have an issue with direct tv for throwing my bank account around to third party people with out my permission. What does a joke if like this internet bs even mean. It is unlimited, 50 Mbps for $50 a month. I was charged for the service charge – which I pay $5.95/month to avoid service charge calls. Until something else comes in, we that are in the rural areas are stuck with satellite internet and Viasat is the lesser evil out of the two…lol. Your Viasat internet uses a satellite dish and a modem. Buyers beware. We dive into this a bit more when we discuss Viasat data caps if you want to skip ahead. Those jobs are stepping-stones to develop skills and talents which can be used while moving into other, higher-paying jobs. Would I have a better experience with Viasat, or should I stay away? I called customer service and was told corporate said that was not a valid reason to terminate my contract. Told us the cable was bad running to the house but would do nothing about it because it ran under the driveway. It slowed a tiny bit but not enough for me to buy more data. Here’s a quick summary of Viasat’s history, which includes more name changes than Prince or Snoop Dogg (okay, maybe not that many): Viasat was founded in 1986, and in 2009 it bought WildBlue satellite internet. Verizon Fios’s high upload speed makes it an excellent option for gamers, Twitch streamers, and other people who put as much into the internet as they take out. worse service ever , I got their service little longer than two years ago . Finally they sent a tech out to move the dish which didn’t get done because I was told by the tech that it wouldn’t improve anything. That said, satellite internet isn’t known as the speediest internet connection on the block. I am very unhappy with the guy who came to hook me up with internet, my opinion he was deceitful he was in the bedroom hooking my internet up when he came out he said he was finished ask me to sign the clipboard and then to find out I wasn’t even hooked up to the internet I had to go buy things which I don’t think it’s right they never told me I had to purchase anything at Walmart a router box the guy should have never left my house without me not being connected to the internet and now I’m stuck having to pay the bill which I don’t think it’s right he was deceitful. Ive been using my tmobile hotspot from my phone which is way faster and at that im still getting an email from exede telling me ive already used up all my data in less than a week might i add. THE PACKAGE I GOT WASN’T EVEN THE SMALLEST PACKAGE. This is the worse customer service ever! I am reporting them to the Better Business Bureau. At around 6:00 p.m., he shows up. They promise all this crap & have nothing to show for it. One week later,April 17,2020, I received another email reminding me I have to pay my bill…what bill? I was promised something that a year later have still yet to see. First was not letting me out of a contract within 12 hours of install, and now I’ve moved and got Cable, who would of given my buy out money back. SAD, but YOU’RE FIRED . (yes, Exede closed the topic). I live in an area where satellite is the only option. I’ve got no bone in the fight, I’m leaning towards Hughes. I had to terminate my services with Viasat because I have lost everything. At commute time service is so slow. There aren’t a ton of rural internet options out there, but of your two high-speed satellite internet choices, we recommend Viasat. The cost of cable TV and satellite TV is more economical than trying to move everything to a satellite internet connection. Sounds like both have a potentially good system that works well sometimes and leaves you high and dry many times. Then he runs it across the ceiling of my porch and down the wall looks horrible. like I’m cussing quite a bit BC I’m absolutely down right pissed off with these money hungry assholes. I told them 6 times that at 2:30 am there wasn’t any high volume. In my case, I am looking for Exede to upgrade their service and provide a bundled billing plan (phone+internet) that is less than what we are currently paying. I spent months calling in trying to get help. During that time I have never gotten anywhere near the speeds 25 mps download speeds that they speak of in their advertising. Now I have checks bouncing because I don’t get paid until tomorrow and I had cut it really tight. Finally after canceling was charged $330 for the existing 22 months left on my plan. Be careful with them as many are overly zealous “loyal customers” who will shoot you down if you try post any factual information that makes their favorite company look less than stellar in their eyes (many are not internet savvy). They send everything to sub contracting houses that don’t always do the right things that are in the customers interest. DO NOT USE THIS INTERNET PROVIDER!!! If you are thinking about getting this service, I’d advise against it. We moved, this is why I had to switch internet providers. To remove saved changes, click Restore Factory Defaults. We know, we know—that looks like a lot of plans.

La Vérité Pour Adama Instagram, Heveas 11 Lettres, Vk En Français, Triangle Celius 202, Recrutement Marrakech 2021, Cats Logo Png, Voile Incidence Occasion, Coiffure Homme Noir Dessin, Carrément Craignos Saison 1, étalagiste Décorateur Formation,