Return to Top I lost my activation code. Be sure to log off when exiting the MyChart website and close all browsers you have open. Access to information is controlled through secure activation codes, personal usernames, and passwords. If you continue to have difficulties, please contact the toll-free MyChart Customer Service Line at 855-803-3742, Monday through Friday, 8 a.m. to 6 p.m.This may be due to browser settings on your personal computer. Return to Top. link on the MyChart login page. The activation code expires 14 days from when it was issued. Please wait 20 to 30 minutes and try again. It enables you to securely use the Internet to help manage and receive information about your health. If the MyChart system is temporarily unavailable, the links will not be displayed on the left side of the screen. For your security, your activation code expires after 30 days and is not valid after the first time you use it. Contact our MyChart Patient Support Line at 1-855-523-8770 and after we verify your information, a new code will be sent via U.S. 1.

If you were not issued an activation code, you may fill out an access request form online by visiting https://mychart.mercycare.org/signup. Your health information is reviewed and updated in your electronic medical record each visit.You will generally receive an answer within 3 business days. With MyChart, you can use the Internet to:Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This is generally within 1-12 days.Your doctor/nurse practitioner is able to determine which types of test results are able to be accessed through MyChart.Your MyChart information comes directly from your electronic medical record. If you want your spouse to have Proxy access to your MyChart, please visit www.sih.net to obtain the form and further instructions or call MyChart Patient Support at 618-457-5200 ext 67123.You may contact our MyChart Patient Support Line at 618-457-5200 ext 67123 to request a new, secure password. Click on that icon and you can then print the results. With MyChart, you can use the Internet to:Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Any Novant Medical Group physician who is using MyChart and allows scheduling access will appear on your list if you have had an appointment in the last two years or if you have a future appointment scheduled with that physician. Make sure that cookies are enabled on your browser. Here are a few suggestions:If possible, keep your message short so you can send it within the timeout period (15 minutes).If you want to send your doctor a longer message, you can extend your online session when you receive a pop-up notification.

If you still have problems, you can call our MyChart Patient Support Line at 1-855-523-8770. Further, tests of a very sensitive nature are not released to MyChart.Your MyChart information comes directly from your electronic medical record at your doctor's office. a spouse, adult child or caregiver) to view their medical information through our family access program (also known as proxy access). You will not need to use this code after you complete the signup process. Also, do not give your Username and password to anyone.One you have logged into MyChart, click the “Preferences” tab and select “Change Address.” From there, you can change your personal information and click “Accept Changes.” Occasionally some e-mail systems will block MyChart messages. Make sure that you are using the top left-hand URL bar, and not a search bar when you type in your web address.Your Windows Firewall or your anti-virus software may be preventing you from connecting to MyChart. Parents or guardians with family-access privileges can also schedule well-child checkups for their children under 12.Yes, you can for children up to age 11 through our family access program (also known as proxy access). MyChart offers patients personalized and secure on-line access to portions of their medical records.

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